The easiest way to order is through our online shop. Simply add the desired items to your shopping cart and follow the checkout process. You will be guided step-by-step through entering your delivery address, payment method, etc. At the end, you will receive an order confirmation via email. Alternatively, you can place orders by phone or email (see "Customer Account and Payment" above). In this case, we will need your address details and the desired items, and we will process the order manually for you. After receiving your order (or payment in the case of prepayment) , we typically process your order within 48 hours .

For deliveries within Germany , we charge a flat shipping fee of €4.95 per order if the order value is less than €39.95. Shipping within Germany is free for orders of €39.95 or more. 💡 Tip: If your order is just below the threshold, it might be worth adding a small item to qualify for free shipping.

We offer free shipping to Austria and Luxembourg for orders over €79; otherwise, a flat rate of €9.95 applies. We currently ship to other EU countries upon request – the costs depend on the destination country and will be communicated to you before you place your order.

Within Germany, delivery takes approximately 2–5 business days after receipt of payment or order. We usually ship with DHL, so your order often arrives within 2–3 days. In exceptional cases (high order volume, public holidays), it may take a little longer. Should any delays occur, we will proactively inform you by email. For Austria/Luxembourg, please allow similar times (usually 3–7 business days).

Yes, as soon as your order has been shipped, you will receive a shipping confirmation email. This email will usually contain a tracking number from the shipping provider (tracking ID). You can track the status of your package online using the link provided in the email. If you have a customer account, you can also view the tracking information under "My Orders." If the link doesn't work or you haven't received an email, please contact our customer service – we're happy to help.

Yes, customers in Switzerland can also purchase our products. We offer two options for this:

• Via our Swiss partner shop: Visit our partner Prodemo (prodemo.com), which distributes Kochblume products in Switzerland. There you can order directly in CHF, and delivery is without complicated customs clearance.
• Via MeinEinkauf.ch: Alternatively, you can order directly from our German online shop and use the MeinEinkauf.ch service. First, register with MeinEinkauf.ch and receive a personal email address (@meineinkauf.ch). Use this email address to create a customer account on kochblume.de and enter your German MeinEinkauf address in Konstanz as the delivery address during the checkout process. MeinEinkauf.ch then handles the fast onward shipping to Switzerland (delivery time approximately 2–3 business days to your door) and takes care of customs formalities. The advantage: You incur no additional import duties or customs fees – you only pay a small service fee to MeinEinkauf.ch and even save on shipping costs. Payment for the goods is made directly to us as usual; MeinEinkauf.ch will invoice you for the service fee separately.

❗ Note: When using MeinEinkauf.ch, please ensure that, for example, PayPal does not overwrite the delivery address – only use the address provided by MeinEinkauf to ensure everything runs smoothly.

In Germany, we primarily ship with DHL (deliveries to Packstations are possible). In individual cases or for specific products, another service provider such as DPD or Hermes may be used. For shipments to Austria and Luxembourg, we also use established parcel services (often DHL/Post or similar). The choice of service provider depends on the size/weight of the shipment and efficient delivery. We will provide the specific service provider and tracking number in the shipping confirmation.

Yes, delivery to DHL Packstations within Germany is possible. Simply enter your post number and the Packstation address during the ordering process. Please note that only DHL parcels can be delivered to Packstations. As soon as the parcel is ready for delivery to the Packstation, DHL will notify you (via email or app). Oversized or non-Packstation-compatible shipments may be redirected to a post office – you will then receive a collection slip.

If you haven't received an order confirmation email after placing your order , please check your spam folder first. If you still haven't received anything, there may be a typo in your email address – in this case, please contact our customer service so we can correct it and send you the confirmation again.

If you discover that you have made an error in the delivery address or order , please inform us immediately by phone or email. As long as the order has not yet been shipped, we can make corrections.

For technical problems in the online shop (such as the rare case of payment default or website errors), simple steps often help: clear your browser cache, try a different browser or device. Our team is also happy to assist you and can manually process your order if necessary.

Kochblume is a brand of high-quality kitchen gadgets made from premium silicone and other durable materials. Our products are functional, long-lasting, easy to clean, and thoughtfully designed to make cooking and baking simpler and more enjoyable.

Yes, our silicone products contain absolutely no animal-derived ingredients. They are food-safe, BPA-free, free of plasticizers, and therefore 100% vegan.

Our kitchen utensils are made primarily of 100% premium silicone , often combined with a stainless steel core for added stability (e.g., spoons, spatulas). The silicone used is food-safe, BPA-free, and contains no plasticizers . Silicone has the advantage of not leaching any harmful substances into food. It is also heat-resistant (up to approximately 260°C ) and retains its shape even at high temperatures. In addition to silicone, some products incorporate other materials – for example, our spice mills have a ceramic grinding mechanism and parts made of ABS plastic, and our microfiber cloths are made of high-quality polyester-polyamide fiber. All materials are carefully selected and meet high quality standards.

Yes, our silicone kitchen utensils can withstand high temperatures of up to 260°C without any problems. This means you can, for example, leave a cooking spoon in a hot pot or use our boil-over spit-out protector on a boiling pot without the material deforming or melting. You can also use the silicone utensils as a splatter guard in the pan or when baking in the oven. It is important to avoid open flames – silicone should not be held directly over a gas flame, as very high temperatures can occur in certain spots (260°C could be exceeded). However, the material remains stable during normal use (cooking, frying, oven use). Our products are durable : silicone is UV-resistant and hardly ages. It also doesn't decompose like plastic, but remains functional for years. An advantage for the environment: no toxic residues are produced when they are later disposed of (incinerated/recycled); silicone breaks down into quartz sand – a natural substance. This makes the products a good choice from a sustainability perspective as well.

Our silicone products are very easy to care for . They are dishwasher safe , but can also be easily cleaned by hand with warm water and a little dish soap. Generally, nothing sticks: "No sticking, no discoloration" – the material is hygienic and easy to clean. Please note that sharp objects (knives, etc.) could damage the silicone – so, for example, do not cut directly on a silicone mat to avoid cuts. Otherwise, no special treatment is required. 💡 Tip: If you let silicone products air dry after washing, you can then briefly rinse them with clean water – this will remove any limescale deposits and keep the items looking their best.

Some users notice a sticky residue on silicone after prolonged use. This is not a material defect , but is caused by cooking or cleaning residues that can accumulate on the surface during use. This is particularly typical of 100% uncoated silicone – the same phenomenon is known from high-quality silicone baking molds, which can act like "grease sponges." After washing, they appear clean, but during storage, a film of grease from previous baking processes reappears. In our case, this means that our products do not leach substances like plasticizers (because none are contained in them), but rather what you feel are minute traces of grease or soap from previous use. A greasy film can form, especially if the kitchen utensils are used infrequently or stored in a drawer for extended periods. While this is unsightly, it can be remedied.

💡 Tip: A vinegar solution has proven effective for cleaning sticky silicone surfaces . Place the silicone product in a mixture of vinegar essence and water (e.g., 1 part 25% vinegar essence to 3-4 parts water ) and let it soak for a few minutes. Then rinse thoroughly with clean water and allow it to dry completely. Alternatively, you can also wipe the silicone with the solution. This natural method reliably removes grease residue , leaving the product feeling like new again. Perform this cleaning occasionally – especially with larger items like lids – to keep your silicone tools hygienically clean and ready for immediate use.

❗ Note: Do not use abrasive cleaners or harsh brushes on silicone to remove the film – this is usually unnecessary (vinegar is sufficient) and could roughen the surface. If the residue is very stubborn, you can use special plastic cleaners or a mixture of baking soda and water as a last resort. But normally this is not required.

Under normal conditions, our silicone products retain their color – they are pigmented throughout, so fading is minimal. However, food colorings or strong spices (e.g., turmeric, paprika, curry, tomato sauce) can leave slight discolorations on the surface when heated. Since our silicone is not coated , these dyes are deposited on the surface, which is particularly noticeable with lighter colors. It's important to know that these discolorations are purely cosmetic and do not affect the product's function or food safety . They usually fade on their own after a few dishwasher cycles.

💡 Tip: Home remedies for discoloration: Wipe discolored areas with diluted vinegar essence – this can dissolve color residue. Alternatively, leave the silicone product in the sun for a few hours . UV light naturally bleaches many organic dyes, often leaving hardly any trace. Applying a baking soda paste (baking soda with a little water) and rinsing it off after some time can also help. Avoid harsh bleaches, as these could damage the material. Generally, however, minor discolorations disappear over time with normal cleaning.

It's extremely rare for a spatula to have small pieces missing from the edge , or for a silicone spoon to show signs of fraying . If this does happen, it's usually due to mechanical wear and tear . While silicone is elastic, it's not indestructible: impacts or very strong pressure (e.g., repeatedly rubbing the spatula against the same sharp edge of a pot) can cause small cracks over time, which eventually become visible as flaking. Overuse, especially at temperatures above 260°C, or use in a dishwasher at high temperatures can also make the material somewhat brittle – but this is not normally the case. Should anything like this happen with your product, please contact us. We'll take a close look. We often replace affected parts as a goodwill gesture if there's no obvious misuse. After all, we want you to enjoy our products for a long time.

You can purchase our products directly from our online shop at kochblume.de . There you'll find our complete range, as well as exclusive sets and new arrivals. Kochblume products are also available through the TV shopping channel QVC – some special sets or colors are exclusive to them. So you can also shop on QVC (on TV or online at qvc.de), where we are regularly featured in shows. Furthermore, many of our bestsellers can be found in select retail stores and specialty shops . For example, some kitchenware and housewares stores carry the Kochblume brand. Feel free to ask your local retailer.

Yes, we operate a factory outlet at our company headquarters in Hockenheim. There you can view all our products, get expert advice, and purchase them directly at attractive prices. Address: Kochblume GmbH, Ludwigshafener Straße 6, 68766 Hockenheim, Germany. Factory outlet opening hours: Monday–Friday, 9:00 a.m.–12:00 p.m. and 1:00 p.m.–5:00 p.m. No prior appointment is necessary – just drop by. The factory outlet often features special offers and sets that are not available online. 💡 Tip: The factory outlet is ideal for experiencing the quality firsthand or for purchasing gifts. Plus, you'll save on shipping costs.

Kochblume itself does not have its own stand at consumer trade fairs . However, we work with retail partners who present and sell our products at trade fairs, markets, or events. This means that if you see a Kochblume stand at a trade fair, for example, it is operated by one of our sales partners. The products are, of course, genuine Kochblume goods. If you purchase something there, the terms and conditions of the respective retailer apply (see also warranty). We announce on our website or via social media if products are being showcased at specific trade fairs. Larger retail partners like QVC also qualify as "events" in the broadest sense, as we have a live TV presence there. Otherwise, we rely on our online shop as our primary sales channel.

Yes, we regularly have promotions. In our online shop, you'll find a "SALE %" section where discounted items are offered. We also have seasonal discounts (e.g., Black Friday, Christmas) and occasional bundles at special prices. Sign up for our newsletter – as a thank you, you'll receive a €5 discount voucher for your next order. Through the newsletter, we'll keep you informed about current deals, new products, and exclusive vouchers.

If you would like to sell Kochblume products in your own store, our B2B sales channels are available to you. You can access our dealer portal via the "B2B Sales Channel" button on our website. There you can register and, after verification, gain access to dealer pricing and ordering options. Alternatively, please contact our sales team at partner@kochblume.de. We are always interested in new partnerships – whether for small shops or large online stores. Our B2B team will discuss the requirements and terms with you individually.

For our spice mills (for salt, pepper, etc.), proceed as follows:

💡 Tip: Occasionally grind some coarse salt through the pepper mill. Salt has a slight "abrasive effect" and can remove oil residue from the grinding mechanism (many professional chefs do this).

Achten Sie darauf, nur vollständig getrocknete Gewürze in die Mühle zu füllen. Insbesondere Pfeffer gibt es in verschiedenen Trocknungsgraden – verwenden Sie keinen feuchten Pfeffer. Stark ölhaltige Pfeffersorten (z. B. einige bunte Pfeffermischungen) können in der Mühle anfangen zu „schwitzen“ , dh sie geben ihr Öl ab. Dieses Öl kann das Mahlwerk verkleben oder blockieren. Wenn Sie einen solchen Pfeffer verwenden möchten, mahlen Sie ihn idealerweise zügig auf oder mischen Sie ihn mit trockenem Pfeffer, um das zu reduzieren. Sollte die Mühle schwergängig werden, reinigen Sie sie wie oben beschrieben.

💡 Tip: Occasionally grind some coarse salt through the pepper mill. Salt has a slight "abrasive effect" and can remove oil residue from the grinding mechanism (many professional chefs do this).

Our dispensers for, e.g., dish soap, oil or syrup are practical and robust, however, there are a few tips to keep the fine dispensing opening intact.

• Cleaning: Rinse the dispenser with warm water as needed. Important: Clean the valve (pump attachment) with only light pressure and not with hard brushes. The dispensing opening is intentionally very thin to allow for precise dosing. Excessive scrubbing or poking into it with objects could widen or damage this opening. Usually, it is sufficient to soak the lid in warm soapy water and then rinse it.
• Storage: Always store the dispenser upright (on the floor) , not upside down or with the lid on. If the full dispenser is upside down, the entire contents press down on the fine opening – this can cause it to widen unnoticed over time or even crack . Therefore, store the dispenser as intended (lid on top).
• General care: If the dispenser has not been used for a long time and, for example, soap residue has dried on it, simply rinse it with hot water. Most parts are made of plastic – heat-resistant ABS and silicone seals – which can withstand temperatures up to approximately 60°C. However, do not boil the parts to avoid deformation.

❗ Note: Despite careful handling, after very long use the lid seal may wear out or the valve spring may weaken. For this reason, we offer replacement lids for our dispensers in our online shop. You don't need to replace the entire dispenser; you can simply replace the lid (pump head). This will give you a dispenser that's as good as new.

Yes, all our silicone kitchen utensils are dishwasher safe . You can put them in the dishwasher without any worries. The colors will remain vibrant, and the material will not be damaged. Only at very high washing temperatures (intensive program above 70°C) might the color intensity fade slightly over time – but this is barely noticeable. If you wash by hand, use regular dish soap and soft sponges or cloths. Thanks to the non-stick properties of silicone, food residue comes off easily.

One advantage: silicone utensils won't scratch your cookware . So you can confidently stir even in coated pans. Thanks to the inner stainless steel core, our spatulas and other utensils are still dimensionally stable and won't bend.

Not much – they're made for everyday use. Some tips:

• Heat sources: Do not leave the utensils in an open flame or on a hot stovetop. Briefly placing them in a pot or pan is fine (heat resistant up to 260 °C).
• Sharp edges: Although silicone is robust, avoid striking the utensils against very sharp or rough surfaces. For example, you shouldn't use a silicone spatula as a substitute for a cleaver 😉. As mentioned, mechanical force can weaken the material over time.
• Discoloration: When in contact with intensely colored foods, the utensils may develop a slight tint (see section on discoloration). This is normal and nothing to worry about. It's best to clean them soon after use to prevent any residue.
• Storage: Ideally, hang the kitchen utensils or place them in a spacious drawer. If they are squeezed between sharp metal utensils, the silicone could develop unnecessary pressure marks. Many of our utensils have a hole at the end of the handle for hanging.

Our microfiber cloths are specially designed for high cleaning performance and gentle handling of materials. They are particularly well-suited for delicate surfaces – for example , high-gloss kitchen cabinets, glass-ceramic cooktops, mirrors, screens, or even car paint . Unlike some cheaper microfiber cloths, ours contain no abrasive components : no metal fibers (e.g., aluminum) are woven in, and the fibers have no sharp edges. This allows them to clean very gently without causing micro-scratches. The cloths' soft yet dense structure ensures streak-free cleaning . You'll see a sparkling result, completely without chemicals – often, just water is enough.

For most applications, it's ideal to use the cloth slightly damp or mist-dry . Wring it out so it's not dripping, and then wipe the surface. For windows, mirrors, or glossy surfaces, mist-dry is ideal to avoid streaks. You can also use a spray bottle (water mister) to lightly dampen the surface and then wipe it dry – our cloths absorb moisture very well. If you wish to use cleaning agents, a few squirts of mild detergent or glass cleaner will suffice. Often, however, no additional cleaning agents are necessary because the microfibers absorb dirt and grease effectively on their own.

The microfibers are of such high quality that no loose lint is produced. The edges are neatly finished, and the fibers themselves are very fine (polyester and polyamide fibers). There may be a few loose threads upon first unpacking, due to the manufacturing process, but these will disappear after the first wash. Our cloths also don't stiffen like some other cloths – they remain soft. Important: Do not use fabric softener , as this will cause the fibers to clump together (more on this in the care instructions).

To ensure you enjoy the vibrant colors and cleaning performance for a long time, please observe the following care instructions:

• Wash at a maximum of 40°C. Higher temperatures are unnecessary and could damage the fiber structure. 40°C (for colored laundry) is perfectly sufficient to get the cloths hygienically clean.
• Do not add fabric softener! Fabric softener would coat and clump the fine microfibers, significantly reducing the cloth's absorbency. Furthermore, the fragrances it contains can perfume the cloths, which could later transfer to surfaces – something you usually don't want. So please wash without fabric softener.
• Wash separately. Our towels are richly colored to retain their vibrancy even after many washes. However , bright and dark colors in particular may bleed (release excess dye) during washing. Therefore, always wash them separately from light-colored laundry, ideally even sorted by color (e.g., red towels separately from blue ones). This will prevent color transfer to other textiles. Feel free to use the delicate or gentle cycle.
• Do not tumble dry. Heat from a tumble dryer can shrink or stiffen the microfibers – and the rotation also promotes further color bleeding. We recommend air drying the cloths (they dry quickly anyway).

❗ Care instructions: Wash new microfiber cloths before first use to remove excess dye. Use a color catcher sheet in the washing machine – especially vibrant colors can bleed significantly during the first wash. A color catcher sheet will absorb this dye and protect your other laundry. Although we have color-fixed the cloths to ensure long-lasting color, this step is recommended as a precaution.

Slight color bleeding during the first wash is normal, especially with pink, dark blue, vibrant green, etc. Our microfiber cloths are intentionally dyed intensely so they look beautiful and don't turn gray even after many uses. This high color intensity means that excess pigment may leach out during the first few washes. This is not a defect, but a technical characteristic. That's why we emphasize washing separately. After a few washes, the color will stabilize and the cloths will no longer bleed. If your cloth initially tints the wash water slightly pink, for example, feel free to rinse it again separately.

We offer a variety of microfiber products: from small polishing cloths and dish towels to large cleaning cloths . In principle, all of them can be used on any surface – however, some are specifically suited for certain applications:

• Our 30×30 cm microfiber cloths (standard size) are all-rounders for kitchen and bathroom – ideal for wiping surfaces, polishing, work surfaces, sinks, etc.
• These 60x40 cm dish towels have a slightly different weave and are ideal for drying dishes and cutlery. They are lint-free and highly absorbent, ensuring streak-free drying of glasses.
• The 50x60 cm polishing cloth is perfect for polishing to a high shine after cleaning windows or washing the car. Its larger surface area makes it easy to fold and use dry sides repeatedly.

You can use the cloths dry or damp : When dry, they attract dust (microfiber easily becomes statically charged – ideal for dusting). When damp , they wipe away dirt and grease. Try both methods depending on the application.

Some of our cloths have two different sides – one fluffy and one slightly smoother. The fluffy side absorbs dirt and moisture, while the smooth side is ideal for streak-free wiping or polishing. There is no additional coating or chemical treatment on the cloths. Everything works purely mechanically through the fiber structure . This is what distinguishes high-quality microfiber cloths from, for example, coated disposable cloths. You can wash our cloths hundreds of times, and they will still work perfectly.

One last quick tip: If your microfiber cloths aren't cleaning as well after prolonged use as they did initially, boil them for one minute in a pot of water with a little vinegar (or add a splash of vinegar to your washing machine). This removes detergent residue from the fibers. Then wash them as usual. You'll be surprised how much better the cloths absorb and clean again – almost like new!